Conduit AI

Introduction to Conduit AI

Conduit AI is an AI-powered voice agent platform designed to capture and qualify missed phone calls for service-based businesses. It functions as a 24/7 virtual receptionist that answers calls when staff are unavailable—such as during after-hours, lunch breaks, meetings, or while technicians are on job sites. The system is built specifically for industries where immediate phone response directly impacts revenue, including HVAC, plumbing, roofing, electrical, salons, spas, dental offices, and medical practices.

Unlike generic voicemail systems, Conduit AI engages callers in natural, context-aware conversations to gather essential information. It integrates with existing business phone numbers via call forwarding and delivers structured lead data directly to users through email notifications. Setup requires no hardware changes and can be completed within minutes to hours, depending on configuration complexity.

Key Takeaways

• Answers missed calls with a natural-sounding, human-like AI voice that engages in contextual conversation
• Captures caller name, phone number, email, service request details, urgency level, and estimated job value
• Delivers fully qualified leads via email within seconds of call completion (average under 10 seconds)
• Custom-trained AI scripts tailored to specific industries such as home services, beauty & wellness, and healthcare
• Operates continuously—24 hours a day, 7 days a week, including holidays and weekends
• Integrates with existing phone infrastructure without requiring number changes or new lines
• Provides real-time analytics dashboard with metrics including missed calls captured, conversion rate, revenue recovered, and average response time
• Supports HIPAA-conscious workflows for medical and dental practices

How Conduit AI Works

Conduit AI operates through a three-step workflow. First, when a potential customer dials the business’s existing phone number and the call goes unanswered—due to all lines being busy, after-hours timing, or staff unavailability—the call is automatically forwarded to Conduit AI’s voice agent. Second, the AI answers instantly and conducts a conversational intake: it identifies the caller’s name and contact information, clarifies the service needed (e.g., "AC not cooling"), assesses urgency (e.g., "emergency"), and estimates job value based on industry-specific parameters. Third, immediately upon call conclusion, a professionally formatted email is sent to the business owner or designated team member containing all captured details, enabling rapid follow-up and conversion.

The system leverages Twilio for telephony infrastructure, Vapi.ai for real-time voice interaction, Supabase for data storage, Resend for email delivery, and Railway for deployment. All plans include one-time setup and monthly service, with no long-term contracts and cancellation permitted upon 30 days’ notice.

Core Benefits and Applications

Conduit AI addresses a critical operational gap for service businesses that rely heavily on inbound phone leads. In scenarios where emergency calls go unanswered—such as burst pipes, HVAC failures, or storm-damaged roofs—the platform prevents customer attrition by capturing intent before callers redirect to competitors. For beauty and wellness businesses, it converts after-hours booking requests into scheduled appointments. In medical and dental settings, it supports after-hours patient intake and appointment scheduling while adhering to privacy-conscious protocols.

The platform also provides measurable ROI: case studies show recovery of $38,000–$84,000 in previously lost revenue over 90 days, with call capture rates exceeding 94% and average ROI multiples ranging from 36x to 80x. Analytics capabilities enable performance tracking across missed calls captured, conversion rates, revenue recovered, and response latency—supporting data-driven decisions about staffing, marketing, and service expansion.