AppReviews

Introduction to AppReviews

AppReviews consolidates user reviews from the App Store and Google Play into a single workspace. It delivers real-time notifications to Slack, enables direct replies, and maintains a searchable, filterable archive of feedback and ratings.

The platform is designed for product managers, support teams, and mobile developers who need a reliable way to monitor sentiment, track release quality, and respond to users without manual checks. Analytics show rating trends by version and platform, while optional AI summarizes themes, detects sentiment, and flags urgency without replacing human judgment.

Key Takeaways

• Unified inbox for App Store and Google Play reviews with search, filters, and export
• Real-time Slack notifications with routing by app, platform, or rating
• Reply to reviews from the dashboard or Slack; requires connected store credentials
• Analytics for rating trends, version comparisons, and platform comparisons
• Optional AI for sentiment detection, categorization, and urgency flagging
• Auto-translation to a preferred language for understanding and replying
• Configurable auto-sync intervals (every 30 minutes, hourly, or daily)
• Team collaboration with per-app access control and CSV export for reporting

How AppReviews Works

Connect each app by adding the App Store ID and the Google Play package name. AppReviews ingests reviews using App Store Connect and a Google Play service account, then syncs new feedback automatically at a chosen interval. All incoming reviews appear in a unified inbox where teams can search, filter, and export data.

Slack integration provides immediate alerts when new reviews arrive. Notifications can be routed by app, platform, or rating to the appropriate channel. With store credentials connected, teams can reply directly from the dashboard or from Slack. Auto-translation helps teams understand and respond in the reviewer’s language.

The analytics dashboard tracks rating distribution over time, compares iOS and Android side by side, and evaluates quality by version to show release impact. Optional AI highlights sentiment, groups similar complaints into themes, and flags urgent items, supporting but not replacing human decision-making.

Core Benefits and Applications

AppReviews reduces manual review checks and consolidates feedback, allowing teams to focus on timely responses and actionable insights. Real-time alerts ensure critical reviews are seen quickly, while analytics and version comparisons help quantify release impact and platform differences.

Common applications include:

• Customer support triage using Slack notifications, urgency flags, and translation to accelerate responses
• Product management and QA workflows that track rating changes by version and identify recurring issues
• Cross-platform monitoring to compare iOS and Android performance and uncover platform-specific problems
• Reporting and analysis using CSV exports for dashboards and stakeholder updates
• Team collaboration with scoped access so contributors see only relevant apps and data