Loopz.ai

Introduction to Loopz.ai

Loopz.ai is an agentic AI platform designed to automate customer operations across multiple communication channels, including WhatsApp, web interfaces, and voice calls. It enables businesses to deploy intelligent AI agents that handle sales, customer support, appointment booking, and e-commerce interactions in real time. Unlike traditional rule-based chatbots, Loopz.ai agents use contextual understanding and native multilingual capabilities to manage complex, multi-turn workflows.

The platform is purpose-built for businesses operating in the MENA and GCC regions, with deep localization for Arabic—including support for multiple dialects—as well as English. It targets small-to-medium enterprises in sectors such as retail, healthcare, food services, banking, and e-commerce that require scalable, always-available customer engagement without requiring technical expertise or development resources.

Key Takeaways

• No-code AI agent builder enabling rapid creation and deployment of text and voice assistants
• Omnichannel delivery across WhatsApp, Instagram, embedded web widgets, and voice calls
• Native Arabic and English language support with dialect-aware processing
• Prebuilt integrations with regional e-commerce platforms (Zid, Salla) and global tools (Shopify, Zapier, PayPal, Tabby, Tamara)
• Unified business dashboard for managing agents, conversations, orders, analytics, and sentiment tracking
• Real-time synchronization with product catalogs, CRMs, booking systems, and payment gateways
• Tiered pricing based on monthly message and voice minute usage, measured in credits
• Enterprise plan offering custom credit limits, unlimited agents, dedicated account management, and SLA-backed support

How Loopz.ai Works

Loopz.ai operates through a three-stage workflow: build, connect, and deploy. First, users configure an AI agent using a visual, no-code interface—selecting language, defining personality, specifying use case (e.g., sales or support), and uploading knowledge sources such as product catalogs or FAQs. Second, users connect the agent to existing business systems via one-click integrations; supported systems include e-commerce platforms (Zid, Salla, Shopify), communication channels (WhatsApp Business, Instagram, website widgets), and payment or automation tools (Tabby, Tamara, Zapier). Third, the agent is deployed instantly across selected channels and begins handling inbound and outbound interactions autonomously.

The platform processes both text and voice inputs, converting speech to text for analysis and generating natural-sounding responses using text-to-speech with regionally appropriate voice models. All interactions are logged and analyzed in the dashboard, where metrics such as average response time (<3 seconds), query resolution rate (87%), and customer satisfaction (95%) are tracked. Agents operate continuously, supporting 24/7 availability without human intervention.

Core Benefits and Applications

Loopz.ai supports practical, high-impact applications across industries. In healthcare, it manages appointment scheduling and answers patient FAQs. In food ordering and restaurants, it handles menu browsing, order placement, and reservation management. Retail and e-commerce businesses use it for product discovery, personalized recommendations, cart assistance, and order status tracking. Banking and financial services leverage it for secure, compliant support and guided self-service workflows. The platform also enables interactive shopping experiences—where customers can ask natural-language queries like “Show me wireless headphones under $100”—and delivers instant, context-aware responses backed by live inventory and pricing data.

Note: 1 AI message = 1 credit; 1 minute of voice interaction = 50 credits.