24sur7.support - Votre support IA 24/7

Introduction to 24sur7.support - Votre support IA 24/7

24sur7.support is an AI concierge designed for vacation rentals and short-term accommodation providers. It delivers on-demand guest support around the clock through both text chat and real-time voice interaction, answering common questions in more than 30 languages.

The platform targets individual hosts and property managers who want to provide consistent, immediate answers to guest inquiries without being on call. It centralizes property information in a structured knowledge base and makes it accessible to guests via a shareable link, reducing repetitive messaging and improving response times.

Key Takeaways

• 24/7 guest support via text chat and voice interaction
• Automatic language detection with responses in 30+ languages
• Fast setup; import details directly from an Airbnb listing
• Custom knowledge base for Wi‑Fi, access, rules, appliances, parking, and local tips
• Shareable public link per property; no guest account required
• Conversation analytics to identify frequent questions and refine content
• Multi-property management within a single account
• Real-time updates to the knowledge base reflected immediately in responses
• Powered by models from OpenAI and Anthropic
• Free testing available; billing starts when the public guest link is activated

How 24sur7.support - Votre support IA 24/7 Works

Hosts create an account, add one or more properties, and configure a knowledge base with essential details such as Wi‑Fi credentials, check‑in instructions, house rules, parking information, and appliance guides. Setup can be accelerated by importing an existing Airbnb listing; the system extracts relevant details to populate the knowledge base.

Each property receives a unique shareable link that can be sent via Airbnb messages, SMS, WhatsApp, or email. Guests can interact in their preferred language using text or voice. The assistant uses AI to interpret questions and respond clearly using the provided property information. All conversations are visible to the host in the client portal, with analytics to help improve the knowledge base over time. Guests are not required to create accounts.

Pricing Tiers

Pricing is per property per month and scales with the number of properties. Testing (account creation, property setup, and knowledge-base configuration) is free; charges apply only when the public guest link is enabled.

Included features (all tiers): unlimited conversations (text and voice), custom knowledge base, automatic multilingual support, conversation analytics, shareable public link, and ongoing improvements. Subscriptions are managed in the client portal and can be canceled there; properties remain active until the end of the paid period.

Core Benefits and Applications

• Reduce repetitive guest messaging by providing immediate answers to frequent questions such as Wi‑Fi access, parking, trash disposal, entry instructions, linens, and appliance use.
• Improve guest experience with multilingual, always‑available support and clear, consistent instructions tailored to each property.
• Save time for hosts and property managers by automating routine support and centralizing property knowledge in a single, maintainable source of truth.
• Gain insight into guest needs through conversation analytics, enabling continuous refinement of the knowledge base and fewer escalations over time.
• Support single or multi‑property operations with dedicated knowledge bases and links per property, managed from one portal.
• Maintain privacy and control: conversations are accessible to the property owner/manager via the client portal; the service indicates data is not shared.