Conversales

Introduction to Conversales

Conversales is a platform for building, training, and deploying AI-powered agents that conduct human-like conversations across WhatsApp, web, social platforms, phone, chat, and email. It is designed to help organizations automate routine interactions while preserving a consistent brand voice.

The product focuses on support and sales use cases, enabling teams to launch agents quickly and operate them at enterprise scale. It integrates with existing CRM, helpdesk, and communications systems, and provides real-time monitoring through dashboards and alerts.

Key Takeaways

• Build, train, and deploy AI agents in minutes for support and sales
• Multi-channel coverage across WhatsApp, web, social platforms, phone, chat, and email
• Train agents using documents, FAQs, and knowledge bases to match brand voice
• Integrate with CRM, helpdesk, and communication stacks
• Real-time dashboards and alerts for monitoring and optimization
• 24/7 availability for continuous customer engagement
• Natural, context-aware conversations with accurate responses
• Reported metrics include AI resolution rate, customer satisfaction, and cost reduction

How Conversales Works

Conversales allows teams to train agents with organizational knowledge by uploading documents, FAQs, and knowledge bases. The system adapts responses to reflect the organization’s brand voice and terminology, creating consistent and contextually appropriate interactions.

Agents connect to existing systems, including CRM, helpdesk, and communications tools. Teams can activate phone, chat, and email channels with minimal configuration, and extend coverage to WhatsApp, web, and social platforms for unified customer engagement.

Operations are monitored through live dashboards and alerts. Teams track conversation performance, identify areas for improvement, and adjust training data or integration settings to optimize outcomes.

Core Benefits and Applications

Conversales supports common customer support needs such as answering inquiries, providing product or policy information, and directing users to the appropriate resources across multiple channels. For sales teams, the agents handle initial prospect interactions and information requests, helping maintain responsiveness at any volume. The platform’s analytics help teams iterate on content and integration settings to improve accuracy and consistency over time.

Organizations can use Conversales to centralize conversational workflows, standardize responses with brand alignment, and reduce manual workloads with always-on availability. Published performance indicators on the website include an AI resolution rate of 88.8%, customer satisfaction above 95%, and a 60% cost reduction; these figures provide reference points for evaluating potential impact in similar deployments.