
AI voice agent for phone call automation.

EMMA - AI voice agent is a voice-first assistant designed to automate phone calls, scheduling, and customer support through natural, human-like conversations. It helps organizations handle inbound and outbound calls, manage appointments, provide information, and triage requests without requiring human intervention.
Emma supports 50+ languages with accent recognition, offers customizable identity options, and integrates with existing business systems. It is built for cross-industry use, with a security posture that includes SOC 2, HIPAA, and GDPR, along with encryption to protect data. Emma operates continuously to support customers and teams at any time.
Emma accepts input via voice, text, or multimodal channels in multiple languages. It captures the user’s request and prepares it for processing, whether that involves answering a question, booking an appointment, or routing a task.
Natural language processing identifies intent, entities, and context. Reasoning and memory are applied to interpret details such as requested actions, targets, and times. For example, Emma can detect a scheduling intent, identify the relevant team, and extract a specific time from the conversation.
Once a decision is made, Emma generates a clear, context-specific response and executes actions through integrations. Through APIs and webhooks, it can update calendars, send emails, post to collaboration tools, and sync with CRM systems. Performance data is captured for analytics, enabling continuous improvement.
Emma addresses common operational needs across industries by automating routine conversations and tasks while maintaining consistency and availability.
Capability overview:
| Capability | Description | Example Actions |
|---|---|---|
| Multilingual voice | Understands and speaks 50+ languages with accent support | Answer FAQs in multiple languages |
| NLP with context | Extracts intent, entities, and context | Identify action, target, and time for a meeting |
| Integrations | Connects to CRM, email, calendars, messaging, and custom APIs | Create calendar invites; update CRM records |
| Customization | Configurable name, avatar, and personality | Brand-aligned assistant identity |
| Analytics | Real-time post-call metrics and insights | Monitor call outcomes and resolution rates |
| Security & compliance | SOC 2, HIPAA, and GDPR considerations with encryption | Protect PHI and personal data |
By combining conversation, reasoning, and system integrations, Emma reduces manual workload, shortens response times, supports multilingual audiences, and provides measurable insights to optimize operations.