FatooraOnline

Introduction to FatooraOnline

FatooraOnline is a cloud-based e‑invoicing and revenue automation platform built for organizations operating in the Kingdom of Saudi Arabia. It is qualified for ZATCA Phase 1 and Phase 2 and supports data residency in Saudi Arabia on Oracle Cloud Infrastructure. The platform is designed for both SMEs and enterprises that need to issue, clear, archive, and manage compliant electronic invoices across POS, B2B, and B2C workflows.

The system provides bilingual Arabic and English interfaces and outputs, real-time clearance via ZATCA APIs, and secure archival. It supports multiple input channels (web portal, mobile app, POS screen, ERP/POS integration, and Excel upload) and includes accounts receivable capabilities such as payment links, customer portal, automated reminders, and reconciliation tools.

Key Takeaways

• ZATCA Phase 2 qualified e‑invoicing with QR code, UUID, embedded XML, and cryptographic stamping
• Real-time API clearance with schema validation, error handling, and automatic retry logic
• Data residency in Saudi Arabia (Oracle Cloud Infrastructure) and ISO 27001-aligned security controls
• Secure archival for at least 9 years with encryption and searchable indexing
• Bilingual invoicing and UI (Arabic and English) for customers, staff, and auditors
• Multiple channels: web portal, mobile app, built-in POS screen, ERP/POS via REST API, and Excel upload
• Accounts receivable automation: payment links, customer portal, staged reminders via WhatsApp/SMS/Email, cash application using webhooks, and bank reconciliation assist
• Finance controls and reporting: approval workflows, refunds/credit notes, VAT and revenue dashboards, clearance logs

How FatooraOnline Works

FatooraOnline supports the creation of Standard and Simplified Tax Invoices through several channels, including a web portal, mobile app, POS billing screen, ERP/POS integration, or Excel upload. During invoice creation, the system automatically generates required compliance elements such as the QR code, UUID, embedded XML, and cryptographic stamp.

Invoices are submitted to ZATCA in real time via API. The platform validates the XML (Schema v3.2), applies hash chaining and encryption, and handles rejections using structured error handling and retry logic to maintain continuity and accuracy at scale.

Once cleared, invoices are archived securely for long-term retention (at least 9 years), indexed for searchability, and made available for download or audit. Finance teams can monitor status in dashboards, export VAT reports and clearance logs, and leverage AR functions such as payment links, automated dunning across WhatsApp/SMS/Email, and PDPL-aligned contact handling.

Compliance and Security Overview

Input Channels and Integration Options

Core Benefits and Applications

FatooraOnline addresses operational compliance and revenue workflows for a range of scenarios in Saudi Arabia:

• Retail and POS environments issuing Simplified Tax Invoices with real-time clearance
• B2B invoicing for Standard Tax Invoices, including cash and credit sales, with support for credit/debit notes and reversals
• Subscription, term-based, or usage-based billing with recurring invoicing and automated collections
• Multi-branch and multi-entity organizations using approval workflows, role-based access, and centralized oversight
• Finance and AR teams seeking VAT and revenue visibility, dunning orchestration, customer self-service via a portal, and faster reconciliation using payment references and webhooks
• Organizations requiring bilingual documentation and PDPL-aligned contact handling for reminders