Fipu

Introduction to Fipu

Fipu is an AI-powered voice automation platform designed to build and deploy human-like voice agents for inbound support, outbound sales, and appointment scheduling. It enables businesses to automate telephone interactions without requiring technical expertise, using a no-code visual workflow builder and pre-integrated infrastructure. The platform targets sales teams, customer support departments, marketing operations, and business owners seeking scalable, 24/7 voice engagement capabilities across global markets.

Fipu operates as a unified call center infrastructure with built-in telephony connectivity, multilingual support, real-time sentiment analysis, and deep integration into business systems via APIs and native connectors. Its architecture prioritizes low-latency voice delivery (sub-500ms average), high accuracy (98% claim), and compliance-ready deployment across 100+ countries using local phone numbers.

Key Takeaways

• Supports 70+ languages with automatic detection and seamless switching during calls
• Enables no-code creation of voice agents via drag-and-drop visual workflow builder
• Integrates with calendars, CRMs, and communication tools (e.g., Salesforce, Slack, HubSpot, Twilio, Cal.com)
• Performs real-time sentiment analysis, diarization, and adaptive tone modulation based on caller mood
• Offers RAG-powered knowledge base functionality for contextual, accurate responses
• Provides sub-500ms call latency with regional Points of Presence across five continents
• Supports automated multi-channel follow-ups including SMS, email, WhatsApp, and calendar invites
• Delivers real-time availability detection and instant appointment booking synced to external calendars

How Fipu Works

Users begin by creating a voice agent through the platform’s visual builder, specifying name, language, accent, speaking rate, and behavioral parameters (e.g., patience level). They then configure workflows—such as handling inbound inquiries, initiating outbound campaigns, or qualifying leads—using modular blocks that define call logic, decision trees, and integrations. Agents are trained instantly using uploaded documents (via RAG) and existing business data, eliminating manual scripting.

Once deployed, agents connect to callers over standard PSTN or VoIP infrastructure using local numbers in 100+ countries. During calls, they perform real-time speech-to-text, natural language understanding, and text-to-speech synthesis while analyzing sentiment, detecting speaker turns (diarization), and adapting responses dynamically. All interactions trigger backend actions—including calendar sync, webhook notifications, CRM updates, and follow-up messages—through configurable API integrations.

Core Benefits and Applications

Fipu supports diverse operational use cases: automating appointment booking for education institutions and healthcare providers; conducting outbound lead qualification and sales outreach for SaaS and e-commerce companies; delivering multilingual customer support for technology firms; and managing event invitations, order confirmations, and applicant interviews. Businesses report measurable outcomes including reduced no-show rates (60% reduction in healthcare), increased conversion rates (up to 80% in lead generation), and recovery of 10+ hours per week in manual call handling. The platform scales from single-agent deployments to enterprise-grade campaigns handling millions of calls per minute, with consistent performance across industries and geographies.