KONVO
Turn Conversation into Conversions
About KONVO
Introduction to KONVO
KONVO is a sales automation and conversation intelligence platform that unifies voice calls, CRM context, and WhatsApp outreach in a single system. It enables teams to analyze every conversation, coach agents with data-driven insights, and automate follow-ups while maintaining accurate customer records.
Designed for fast-moving call centers and revenue teams, KONVO combines AI voice agents for inbound and outbound calling with real-time transcription, quality scoring, compliance monitoring, and performance analytics. The result is reduced manual effort, consistent responses, and measurable outcomes across the sales and support lifecycle.
Key Takeaways
- Unified conversation management across calls, CRM, and WhatsApp
- AI voice agents to make and receive calls, detect intent, and trigger automated follow-ups
- Real-time transcription with speaker identification and smart keyword detection
- Automated quality scoring, compliance monitoring, and call quality metrics
- AI-generated call summaries to streamline documentation
- Agent performance scoring with coaching recommendations
- Advanced analytics for trends, sentiment, and conversion drivers
- Encrypted data with a privacy-first approach
How KONVO Works
KONVO connects to your calling environment, CRM, and WhatsApp to centralize conversational workflows. AI voice agents handle inbound and outbound calls, identify caller intent, and initiate automated follow-ups via WhatsApp. CRM records are updated in real time to keep account and opportunity data current.
During and after each call, KONVO produces a live transcript with speaker identification, extracts smart keywords (such as hesitation, objections, and buying signals), and calculates quality and performance scores. Sentiment analysis and compliance checks are applied to highlight risks and coaching opportunities. The system also generates concise summaries to reduce manual note-taking.
Dashboards consolidate team scores, call statistics, and performance trends, while reporting surfaces conversation patterns across agents and time periods. These insights guide coaching, process improvements, and resource planning.
| Stage | What Happens |
|---|---|
| Intake | Call is captured; live transcript and speakers identified |
| Analysis | Intent, sentiment, keywords, and quality/compliance metrics computed |
| Actions | AI summaries and coaching tips generated; WhatsApp follow-ups triggered; CRM updated |
| Reporting | Team and trend analytics available via dashboards and reports |
Core Benefits and Applications
- Sales development and inside sales: analyze discovery and qualification calls, standardize follow-ups via WhatsApp, and prioritize targeted coaching.
- Call center operations: monitor quality and compliance at scale, identify coaching needs, and track performance against operational metrics.
- Customer success and support: track sentiment across interactions, document outcomes with summaries, and maintain consistent service quality.
- Revenue operations: unify conversational data with CRM records, measure conversion drivers, and inform playbooks and training based on evidence.
Key advantages include reduced manual documentation, faster and more consistent follow-ups, measurable performance improvements, and centralized visibility into individual and team outcomes—all supported by encrypted, privacy-focused data handling.