Loop Voice

Introduction to Loop Voice

Loop Voice is an AI-powered voice agent platform designed to help ecommerce brands recover revenue from abandoned carts. By making automated, natural-sounding phone calls to customers who left items in their cart, Loop addresses questions, handles objections, and guides users back to complete their purchase. The solution is built specifically for Shopify stores, enabling seamless integration with existing order, customer, and cart data.

Unlike traditional recovery methods such as email or popups—which often go unnoticed—Loop uses real-time voice outreach within minutes of cart abandonment. This direct communication method increases the likelihood of conversion by engaging shoppers at a critical decision point. The system is fully automated, requires no technical setup, and delivers measurable results through clear reporting on recovered revenue.

Key Takeaways

• AI voice agents call customers shortly after cart abandonment
• Increases conversion rates compared to email and SMS follow-ups
• Integrates directly with Shopify without requiring custom code
• Uses brand-safe, customizable call scripts with compliance guardrails
• Provides detailed analytics including ROI, incremental lift, and opt-out rates
• Supports multiple use cases: cart recovery, post-purchase upselling, and customer winback
• Operates with built-in compliance features including quiet hours, consent tracking, and Do Not Call list checks

How Loop Voice Works

The process begins when a customer abandons their cart on a Shopify store. Loop automatically detects this event through its integrated app and triggers an outbound call using AI voice technology. The call is made within minutes, delivering a personalized message based on predefined playbooks such as Abandoned Cart, Post-Purchase Upsell, or Winback campaigns.

Merchants configure their preferred script and rules via the dashboard. Once live, the AI agent engages the shopper in a conversational manner, answers common objections, and can even send secure payment links during the call. All interactions are logged, and performance metrics are updated in real time. The entire workflow—from detection to calling to reporting—is automated and scalable across thousands of customers.

Core Benefits and Applications

Ecommerce businesses can use Loop Voice to recover otherwise lost sales by addressing the reasons behind cart abandonment, such as pricing concerns, shipping questions, or technical issues. The platform’s ability to simulate human-like conversations enables higher engagement than passive channels like email.

In addition to cart recovery, Loop supports post-purchase upselling by calling customers after a successful transaction to offer complementary products. It also facilitates winback campaigns by re-engaging lapsed customers with targeted messaging. With integrations into Stripe, Twilio, Zapier, Meta, and common email/SMS tools, Loop fits into existing marketing and sales stacks. Security and compliance are prioritized through SOC certification, HIPAA and GDPR compliance, ISO 42001 certification, and CASA verification.